Family Agent SMS and MMS Terms

Last Updated: August 27, 2026
Effective Date: August 27, 2026

These SMS and MMS Terms (“SMS Terms”) apply to text messages sent or received through Family Agent, operated by Family Agent LLC.

1. Messaging Programs

Family Agent may offer two distinct types of messaging:

1. Service-related messages. These may include identity verification, onboarding, family invitations, routine check-ins, reminders, responses to user messages, scheduling, account notices, family updates, safety-related notices, support, and other communications necessary or requested for the Service.
2. Marketing messages. These may include offers, product announcements, educational content, promotions, or invitations that are not necessary to operate an existing account.

Consent to marketing messages is optional and is not a condition of purchasing or using Family Agent. Marketing consent is requested separately from consent to service-related messages.

2. Consent and Automated Technology

By providing a mobile number and affirmatively opting in to an applicable messaging program, you authorize Family Agent and its communications providers to send recurring SMS and MMS messages to that number, including messages sent using automated technology.

Message frequency varies based on account settings, family activity, requests, reminders, and program participation. Message and data rates may apply.

You represent that you are the subscriber or customary user of the number provided and have authority to consent. You agree to notify us promptly if the number is disconnected, reassigned, transferred, or no longer controlled by you.

3. Opting Out and Getting Help

Reply STOP to an applicable program to withdraw consent for future messages from that program. We may send one final message confirming the opt-out. Other reasonable opt-out requests will also be honored as required by law.

Reply HELP for help or email support@myfamilyagent.io.

Opting out of service-related messages may prevent check-ins, reminders, authentication, family updates, alerts, and other Service features from functioning. We may contact you through another permitted channel about account security, billing, legal notices, or a requested support matter.

4. No Emergency Use

Text messages may be delayed, filtered, misrouted, or undelivered. Family Agent is not an emergency service or continuously monitored medical-alert service. Do not text Family Agent during an emergency. Call 911 when someone may be in immediate danger.

5. Privacy and Shared Family Record

Family Agent is a shared family service. Messages concerning the Primary Adult may be processed and substantive information may be retained in the Family Record, where it is visible to every Authorized Family Member. Do not text Family Agent with an expectation that information about the Primary Adult will remain private from another Authorized Family Member.

See our Privacy Policy and Consumer Health Data Privacy Notice for details.

6. Carrier and Delivery Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Availability depends on carrier coverage, device compatibility, internet and telephone services, and third-party providers. Not all carriers or message types may be supported.

7. Changes and Contact

We may update these SMS Terms. Continued participation after the effective date of an update constitutes acceptance where permitted by law. We will request new consent when legally required.

Family Agent LLC
Montgomery, Texas, United States
Support: support@myfamilyagent.io