Terms

Family Agent Terms of Service

Last Updated: August 27, 2026
Effective Date: August 27, 2026

These Terms of Service (“Terms”) are a binding agreement between you and Family Agent LLC, a limited liability company based in Montgomery, Texas (“Family Agent,” “we,” “us,” or “our”). These Terms govern access to and use of myfamilyagent.io and the Family Agent websites, dashboards, SMS/MMS services, voice features, integrations, applications, and related products and services (collectively, the “Service”).

By creating an account, accepting these Terms, joining a paid plan, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Our Privacy Policy, Consumer Health Data Privacy Notice, SMS Terms, applicable order form, and any feature-specific terms are incorporated by reference. Acceptance of these Terms alone does not replace any separate consent or authorization required for consumer health data, call recording, SMS marketing, or access to a shared Family Record.

1. Eligibility and Geographic Scope

You must be at least 18 years old and legally capable of entering a contract to use the Service. The Service is currently intended for use in the United States.

You may use the Service for another competent adult only with that adult’s informed authorization. A legal guardian, agent under a valid power of attorney, or other representative may act for a person only to the extent of verified legal authority. You may not secretly enroll, monitor, impersonate, or share sensitive information about another adult.

If you use the Service for an organization or on behalf of another legal entity, you represent that you have authority to bind that entity, and “you” includes that entity.

2. What Family Agent Provides

Family Agent is an AI-assisted family communication and coordination service. Depending on the plan and available features, the Service may help families conduct routine check-ins, organize reminders, preserve memories, coordinate schedules, share updates, connect authorized services, summarize communications, and maintain a shared Family Record.

Features may be added, changed, suspended, or discontinued. Beta, pilot, or early-access features may be incomplete and may change without notice.

3. AI Disclosure and Limitations

Family Agent uses artificial intelligence and automated systems. Unless we clearly state otherwise, communications may be generated, organized, classified, or summarized by AI rather than a human.

AI can misunderstand a message, omit context, produce inaccurate information, fail to send or escalate an alert, or generate an inappropriate response. You are responsible for reviewing important information and independently confirming medical instructions, medication details, appointments, financial information, and other high-impact matters with the appropriate person or professional.

You may provide feedback about an AI response, but you may not represent Family Agent output as a verified medical record or professional opinion.

4. Family Agent Is Not an Emergency, Medical, or Caregiving Service

Family Agent is not a health care provider, emergency response service, medical alert system, nursing service, home-health agency, pharmacy, fiduciary, attorney, financial adviser, or substitute for human caregiving.

Do not use the Service to report or manage an emergency. The Service is not continuously monitored by a human, and message delivery, AI analysis, integrations, and alerts may be delayed or fail. If someone may be in immediate danger, call 911. For a suicide or mental-health crisis in the United States, call or text 988. Contact an appropriate clinician, poison-control service, emergency service, or local authority when the situation requires it.

The Service may provide reminders or surface possible patterns, but it does not diagnose a condition, determine medication dosage, prescribe treatment, guarantee adherence, or determine whether a person is safe to live independently. Never delay professional care because of information from the Service.

Family Agent may contact an authorized person or an appropriate authority when we reasonably believe disclosure is necessary to protect someone from serious harm, abuse, neglect, or exploitation, or when law requires a report. We do not promise that we will detect every concern or make any particular report or contact.

5. Accounts and Security

You agree to provide accurate, current information and keep it updated. You are responsible for account activity, safeguarding credentials, securing devices, using required multi-factor authentication, and promptly notifying us of suspected unauthorized access.

Do not share an account or authentication code. Each authorized adult should use their own identity and credentials. We may require identity, telephone-number, relationship, consent, or legal-authority verification before granting access.

You must promptly tell us if a phone number is disconnected, transferred, reassigned, or no longer controlled by the intended user. You are responsible for removing former employees, caregivers, family members, or other users who should no longer have access.

6. The Primary Adult, Authorized Family Members, and Family Coordinator

The “Primary Adult” is the parent or other adult whose information is principally maintained in a Family Record.

An “Authorized Family Member” is an adult family member or trusted adult who has active authorization to access that Family Record.

The “Family Coordinator” is the authorized adult designated to manage invitations, schedules, family rules, integrations, and account settings. The Family Coordinator’s administrative role does not provide broader content visibility than other Authorized Family Members.

The Primary Adult must receive clear notice identifying who will have access and must affirmatively authorize that access, unless a verified legal representative acts within lawful authority. Adding another Authorized Family Member requires an active authorization covering that person. The Family Coordinator may not override a valid revocation by the Primary Adult or verified legal representative.

7. Shared Family Record and No Expectation of Private Family Agent Messages

Family Agent is designed around a shared Family Record. Each Authorized Family Member can access all information that Family Agent intentionally retains about the Primary Adult in that Family Record. The Service does not currently offer per-item selective privacy.

Messages to Family Agent that concern the Primary Adult may be analyzed and may cause substantive information to be added to the Family Record. Do not communicate with Family Agent about the Primary Adult with an expectation that the information will remain hidden from another Authorized Family Member.

Raw messages may be retained temporarily for processing, security, troubleshooting, and legal purposes and may later be deleted or redacted. The Service may display structured information, summaries, needs, concerns, preferences, requests, and follow-up items rather than a permanent word-for-word transcript.

An Authorized Family Member may learn sensitive information. Each user agrees to protect the Primary Adult’s dignity and privacy, use the information only for legitimate family coordination or caregiving purposes, and not disclose it beyond people who are authorized or legally entitled to receive it.

The Primary Adult or verified legal representative must complete the consent and authorization process required by the Service. Where applicable, this includes separate affirmative consent for:

  1. collection and use of consumer health data; and
  2. disclosure of consumer health data to specifically identified Authorized Family Members and service providers.

A Privacy Policy or these Terms are not a substitute for those separate consents.

The Primary Adult may revoke a person’s future access or withdraw consent through available controls or by contacting support@myfamilyagent.io. We may take reasonable steps to verify the request and prevent fraud. Revocation does not undo information already viewed, copied, exported, or separately retained by another person, and it does not require deletion where law permits or requires continued retention.

If consent necessary to operate the Service is withdrawn, we may limit or close the affected account after providing any legally required export or deletion process.

9. SMS, MMS, Email, and Voice Communications

Use of SMS/MMS features is subject to our SMS Terms. By providing a telephone number and giving the applicable consent, you agree to receive recurring service-related messages at that number, including automated messages. Message frequency varies, and message and data rates may apply.

Consent to receive marketing texts is optional and is not a condition of purchase. Marketing consent is collected separately from consent for operational messages.

Reply STOP to an applicable messaging program to opt out, and HELP for help. We may send one opt-out confirmation message. Opting out of operational messages may make the Service unusable or prevent reminders, check-ins, alerts, or family updates.

If a voice feature records or transcribes a call, we will provide notice and obtain consent where required. You may not use the Service to record another person unlawfully.

Carriers and internet providers are not liable for delayed or undelivered messages. SMS and ordinary email are not guaranteed to be secure or confidential.

10. User Content

“User Content” includes messages, records, images, documents, stories, instructions, contact information, connected-account data, and other material submitted to the Service by or for a user.

As between you and Family Agent, you retain ownership of your User Content. You grant Family Agent and its processors a limited, nonexclusive, worldwide license to host, store, reproduce, format, analyze, transmit, display, and otherwise process User Content only as reasonably necessary to:

This license ends when the content is deleted from our active systems, except for limited backup, legal, security, and compliance retention.

You represent that you have all rights, permissions, consents, and legal authority required to submit User Content and direct us to process or disclose it. You remain responsible for the accuracy, legality, and appropriateness of User Content.

11. Acceptable Use

You may not use the Service to:

We may investigate suspected violations, preserve relevant records, restrict features, suspend access, notify affected people, or contact authorities as reasonably necessary.

12. Third-Party Services and Integrations

The Service may connect with third-party calendars, patient portals, communication platforms, payment services, devices, retailers, health tools, or other services. You authorize us and the third party to exchange information necessary for the selected integration.

Third-party services are governed by their own terms and privacy practices. We do not control and are not responsible for their availability, accuracy, security, or independent conduct. An integration may stop working, change permissions, or produce incomplete information.

You are responsible for confirming that an integration is authorized and for reviewing data before relying on it.

13. Paid Plans, Billing, and Automatic Renewal

Some features require a paid subscription. The price, billing interval, included features, usage limits, and any trial period will be shown at checkout or in an order form.

Unless stated otherwise, subscriptions automatically renew for successive periods of the same length until canceled. By purchasing a recurring subscription, you authorize us and our payment processor to charge the payment method on file at the beginning of each billing period, including applicable taxes.

You may cancel through available account settings, when that option is provided, or by emailing support@myfamilyagent.io. Cancellation prevents the next renewal and ordinarily takes effect at the end of the current paid period. Fees already paid are nonrefundable and are not prorated, except where law requires otherwise or a specific offer states differently.

We will provide any legally required renewal reminder or price-change notice. A price change applies no earlier than the next renewal after the notice period. If payment fails, we may retry the charge, limit features, or suspend access after reasonable notice.

Trials convert to paid subscriptions only as disclosed and affirmatively accepted at enrollment. You may cancel before the disclosed trial deadline to avoid a charge.

14. Beta, Pilot, and Early-Access Features

Beta, pilot, and early-access features are provided for evaluation and may contain errors, experience interruptions, change substantially, lose data, or be discontinued. Do not use an experimental feature as the sole method for a critical reminder, health communication, or safety process.

We may set additional limits or require a separate testing agreement. Feedback from a pilot may be used as described in Section 17.

15. Suspension and Termination

You may stop using the Service at any time and may cancel a paid plan as described above. The Primary Adult may revoke authorization as described in Section 8.

We may suspend or terminate access if we reasonably believe there is fraud, abuse, a security risk, unlawful conduct, lack of valid authorization, nonpayment, a threat to another person, or a material breach of these Terms. When practical and safe, we will provide notice and an opportunity to correct the issue.

On termination, your right to use the Service ends. We will handle account information under our Privacy Policy and applicable law. Provisions that by their nature should survive termination will survive, including ownership, payment obligations, disclaimers, liability limitations, indemnity, dispute resolution, and general terms.

16. Family Agent Intellectual Property

The Service, including software, workflows, interfaces, text, graphics, trademarks, logos, models, prompts, documentation, and other materials provided by Family Agent, is owned by or licensed to us and is protected by intellectual-property laws.

Subject to these Terms, we grant you a limited, revocable, nonexclusive, nontransferable license to use the Service for personal and lawful family-coordination purposes during your authorized subscription or access period. No other rights are granted.

“Family Agent,” related names, logos, and branding may not be used without written permission.

17. Feedback

If you voluntarily provide ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation. This does not give us ownership of your Family Record or other User Content.

Contact support@myfamilyagent.io if you believe content available through the Service infringes your rights. Include enough information for us to identify the content, understand the claim, contact you, and verify your authority. We may remove or restrict content while investigating.

19. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” FAMILY AGENT AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, TIMELY, SECURE, OR COMPATIBLE WITH EVERY DEVICE OR THIRD-PARTY SERVICE; THAT AI OUTPUT, SUMMARIES, REMINDERS, OR ALERTS WILL BE ACCURATE OR COMPLETE; OR THAT THE SERVICE WILL DETECT A HEALTH, SAFETY, ABUSE, NEGLECT, OR EXPLOITATION CONCERN.

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

20. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FAMILY AGENT AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, USE, OR DATA; OR THE COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THOSE PARTIES FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID FAMILY AGENT FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) $100.

These limitations do not apply to liability that cannot lawfully be excluded or limited, and they do not limit obligations under applicable privacy or consumer-protection law where such limitation is prohibited.

21. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Family Agent and its affiliates, officers, directors, employees, and contractors from third-party claims, damages, losses, liabilities, and reasonable expenses arising from: (a) User Content you submit; (b) your unlawful or unauthorized use of the Service; (c) your breach of these Terms; or (d) your failure to obtain required authority or consent concerning another person.

This obligation does not apply to the extent a claim results from Family Agent’s own negligence, willful misconduct, or violation of law.

22. Dispute Resolution, Individual Arbitration, and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS THE RIGHT TO GO TO COURT OR PARTICIPATE IN A CLASS ACTION.

A. Informal Resolution

Before filing a claim, you and Family Agent agree to try to resolve the dispute informally. Send a written notice describing the dispute and requested relief to support@myfamilyagent.io with the subject line “Dispute Notice.” We will send notices to the email or mailing address associated with your account. If the dispute is not resolved within 30 days after receipt, either party may proceed.

B. Binding Individual Arbitration

Except for claims eligible for small-claims court and claims seeking only injunctive relief for actual or threatened misuse of intellectual property or unauthorized system access, any dispute arising from or relating to these Terms or the Service will be resolved by binding arbitration on an individual basis under the Federal Arbitration Act.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and Mediation Procedures then in effect, as modified by these Terms to the extent permitted. The arbitration may occur by video, telephone, written submissions, or in person in a location reasonably convenient to the consumer, unless the parties agree otherwise. Arbitration fees will be allocated under the applicable AAA consumer rules and applicable law. Family Agent will pay amounts the business is required to pay under those rules or applicable law.

The arbitrator may award the same individual remedies available in court and will issue a reasoned written decision. The arbitrator may not consolidate claims or preside over a representative or class proceeding.

C. Class and Representative Action Waiver

YOU AND FAMILY AGENT AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found unenforceable for a particular claim, that claim must be litigated in court after all arbitrable claims are completed.

D. Arbitration Opt-Out

You may opt out of this arbitration agreement by sending written notice within 30 days after first accepting these Terms. The notice must include your full name, account email or telephone number, mailing address, and a clear statement that you opt out of arbitration with Family Agent. Send it to support@myfamilyagent.io with the subject line “Arbitration Opt-Out.” Opting out will not affect access to the Service.

E. Small Claims and Government Agencies

Either party may bring an eligible individual claim in small-claims court. Nothing prevents you from reporting a concern to a federal, state, or local government agency, and an agency may seek relief where law permits.

F. Jury Trial Waiver

For any dispute that proceeds in court, YOU AND FAMILY AGENT WAIVE THE RIGHT TO A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY LAW.

23. Governing Law and Venue

Texas law governs these Terms without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 22. Mandatory consumer rights under the law of your state of residence remain available where they cannot be waived.

Any court proceeding not subject to arbitration or small-claims jurisdiction must be brought exclusively in the state courts located in Montgomery County, Texas, or the federal court with jurisdiction over Montgomery County, and each party consents to personal jurisdiction and venue there.

24. Changes to the Service or Terms

We may update the Service and these Terms. We will post revised Terms with a new “Last Updated” date. If a change is material, we will provide additional notice as required by law. Changes apply prospectively after the stated effective date. Continued use after that date constitutes acceptance where permitted; when law requires affirmative acceptance, we will request it.

25. Electronic Communications

You agree that notices, disclosures, authorizations, and records may be provided electronically, including through the Service, email, and text, subject to applicable consent requirements. You may withdraw consent to electronic records by contacting support@myfamilyagent.io, but doing so may require closure of an online account.

26. General Terms

These Terms and incorporated documents are the entire agreement concerning the Service, except for a signed order form or separate written agreement. If a conflict exists, the signed order form controls for the conflicting subject, followed by feature-specific terms, these Terms, and incorporated policies.

You may not assign these Terms without our written consent. We may assign them in connection with a reorganization, financing, merger, acquisition, sale of assets, or transfer of the Service.

If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions remain effective. Failure to enforce a provision is not a waiver. Headings are for convenience only.

We are not liable for delay or failure caused by events beyond reasonable control, including carrier failure, power or internet outage, natural disaster, labor dispute, government action, cyberattack, or third-party-service disruption.

27. Contact

Family Agent LLC
Montgomery, Texas, United States
Legal, Support, Billing, and Arbitration Notices: support@myfamilyagent.io