Mom or Dad
Knows who has access, understands what the shared record retains, and agrees before ordinary service begins.
Trust is part of the product
Trust starts with everyone knowing the rules.
Before Family Agent begins, Mom or Dad is told who can access the shared family record, what information will be retained, and how the family will use it.
No secret monitoring. No hidden family record.
Family accessNancy’s shared record
Consent active01
Parent informedNancy reviewed who has access and what is retained.
✓02
Family authorizedThree verified adults have full record visibility.
✓03
Dashboard protectedMFA is required before a family member enters.
✓04
Changes accountableAccess, permissions, and revocations are logged.
✓✓ Clear before service begins
Consent and active authorization are required before anyone can access the family record.
Access verified01Parent-informed
02Authorized access
03Complete shared record
04Accountable changes
Full visibility, clear roles
Everyone authorized can understand. One person administers.
Full record visibility does not mean every family member controls the account. Those are separate responsibilities.
Adult children
Every authorized adult can see every item Family Agent retains about the parent. Adding someone new does not replace anyone else’s access.
Family Coordinator
Has the same full visibility plus control over members, schedules, rules, escalation settings, permissions, billing, and connections.
Useful, without the transcript mountain
Keep what matters. Not every word.
Family Agent does not need to turn the dashboard into Mom’s exported text-message history.
Raw messages may be retained temporarily for processing, then deleted or redacted—but only after every substantive detail has been preserved in the shared family record.
Read the Consumer Health Data Privacy NoticeTemporary processing record
“My knee is still bothering me. Taylor can take me Tuesday, and mornings are better.”
Complete structured record
- ConcernKnee discomfort continues
- PlanTaylor can provide transportation Tuesday
- PreferenceMorning appointment
- Follow-upConfirm appointment time
Raw messageEligible for deletion or redaction after the record is complete
Access requires more than a phone number
Identity, consent, and authorization work together.
Possessing the Family Agent number does not grant access. The system connects a verified identity to an active family membership and consent record.
1
The parent understandsWho can see the record and what it contains are explained first.
2
Each adult is authorizedAccess depends on an active family authorization, not a shared password.
3
Every dashboard user uses MFAA second factor protects access to the family record.
4
Changes leave a recordAccess, permission changes, and revocations are written to the audit log.
Clear product boundaries
Support underneath. People stay in control.
Family Agent helps a family remember, coordinate, notice, and follow through. It does not quietly take over.
- Remember needs, plans, preferences, and follow-ups
- Keep authorized adults working from one complete record
- Route useful context according to family-defined rules
- Prepare an external action for the required confirmation
- Secretly monitor Mom or Dad
- Hide retained information from an authorized family member because it seems irrelevant
- Diagnose conditions or recommend treatment
- Take an external action without the required confirmation
Common questions
Clear answers before your family begins.
Can one authorized family member see less of the retained record than another?
No. Every authorized adult family member can see every item Family Agent retains about the parent. Relevance affects which updates become notifications, not access to the retained record.
Does Family Agent permanently store every text message?
Not necessarily. Raw messages may be kept temporarily for processing, then deleted or redacted after every substantive detail has been preserved in the structured shared family record.
Who controls family settings and permissions?
The Family Coordinator has the same complete record visibility as other authorized adults, plus administrative control over members, schedules, rules, escalation settings, permissions, billing, and connected services.
Can a parent revoke someone’s access?
Yes. Revocation ends that person’s future access without changing anyone else’s authorization. The change is recorded in the audit log. Some limited records may remain where the privacy policy or law requires retention.
Clarity before commitment
Your parents stay independent. You stay in the loop.
Join a small group of early families helping shape Family Agent from the beginning.
Make an informed choice together
Use a practical worksheet to discuss access, saved information, and changing family roles.
Read the family app privacy guide